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Flying Fish Cove is committed to maintaining your confidence and loyalty. Accordingly, Flying Fish Cove maintains the following Privacy Policy to protect personal information you provide online. You should not use our services until you have carefully read this Privacy Policy and agree to the terms and conditions described in it.

1. Flying Fish Cove (“the Company”) is owned by a handful of shareholders. Flying Fish Cove operates under the company name:
Flying Fish Cove Pty Ltd
ABN 59 009 163 544

2. We may collect and use information about you which we reasonably believe will help us administer our business or provide products, services or other opportunities to you. Among other things, we may use the information we learn about you to help us personalise and improve your experience of the Flying Fish Cove web site (“the Site”), to respond to your requests and to communicate with you. The types of information we may collect, retain and use include the following:

Site information: In general, you can visit our Site without telling us who you are or revealing any information about yourself. Our web servers may collect the domain names of visitors. This information may be aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. Flying Fish Cove may utilise this information (“behavior profiles”) to measure the use of our site and to improve the content we offer. We may share with third parties experiential information or other data which does not personally identify users of our site. This might include product preferences of all visitors to our site, for example.

Information you provide to us: If you send us an email, sign up for our mailing list, purchase wine through our shopping cart or if you contact us to receive information or products from us, this site requires you to register in order to do so. You may provide, for instance, your first and last name, email address, your company name, title, address (i.e., street address, city, state, country and zip/postal code), phone number, fax number or product information or preferences. If you make a purchase on our site we will also ask you for additional information including the credit card number and expiration date, billing address, shipping address and name on the account (“Credit Card Information”) as well as information verifying your identity and age. We will keep your Credit Card Information on file and on our servers. This will enable you to make future purchases without re-entering your Credit Card Information. The Credit Card Information will not be shared with any third party not affiliated with the Company without notifying you in this Privacy Policy. The Personally Identifiable Information you provide is stored in a secure location and is accessible only by designated staff.
By providing this Personally Identifiable Information to us, you explicitly agree to our collection and usage of such information as described in this Privacy Policy. We may use your Personally Identifiable Information to respond to your inquiries, process an order, contact you regarding account status or customer service, let you know about products or services which may be of interest to you, allow you to access specific account information or for other purposes.

Email communications: We may use your email address to contact you to respond to respond to your inquiries or to provide information on products or services to you. We will not share your email with others outside of Flying Fish Cove.

3. Any personal information collected by flying fish cove will be treated as confidential. We are not in the business of selling your Personally Identifiable Information to others, however we may share your Personally Identifiable Information with third parties (ie. banking institutions) in limited circumstances. We reveal Personally Identifiable Information about you to unaffiliated third parties if:
(1) you request or authorize it;
(2) the information is provided to help complete a transaction for you;
(3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.);
(4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of the Company’s assets and operations are acquired by another party, customer information may be one of the transferred assets);
(5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); or
(6) to others as described in this Privacy Policy. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.

4. Flying Fish Cove will endevour to take all reasonable steps to ensure your personal information is kept secure. We make use of available security technology to encrypt information you provide to us through the Site, however any information you provide us by email is unencrypted. Flying Fish Cove cannot therefore guarantee that the personal information you provide will be secure at all times. You accordingly provide information at your own risk and the Company may not be held responsible for events arising from unauthorized access to your personal information.

5. Flying Fish Cove’s site may contain links to other sites such as our distributors and third parties. This Privacy Policy only adresses Flying Fish Cove’s use and disclosure of your Personally Identifiable Information collected on our site, if any. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

6. In the event of any conflict between the terms and conditions of this Privacy Policy and the Terms of Use, then the Terms of Use shall control. As our business changes, this Privacy Policy and the Terms of Use are expected to change from time to time, and we reserve the right to change the Privacy Policy and Terms of Use at any time. The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to this site. We post the effective date of our Privacy Policy and the Terms of Use on our Site. We encourage you to check our Site frequently to see the current Privacy Policy and Terms of Use in effect and any changes that may have been made to them. If we make material changes to this Policy we will post the revised Policy and the revised effective date on this Site.

7. If you have provided personal information and wish in the future that we stop using this information, or if you wish to update or change your information, you can email us via our contact form. Alternatively, you may, at any time, direct us to change your information by submitting corrected information to us by mail at the address below.

8. If you have any questions about our Privacy Policy, or any concerns about privacy at Flying Fish Cove please contact our Privacy Officer via our contact form or you can write to us at Privacy Officer, Flying Fish Cove, PO Box 692, Dunsborough, Western Australia, Australia, 6285.

Date effective – 1st July 2011

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