Refund policy

Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. If you are not wholly satisfied with the Product, please tell us by email message at the earliest opportunity:

• exactly what is the fault; the date, if relevant, when the fault became apparent; when and how you discovered the fault; how the fault affected your use of the Goods;

If your order is incorrect please contact us immediately. As our warehouse starts processing orders almost immediately after they are placed, so we may not be able to make any changes or cancel orders once they are placed.

We offer returns if a wine is faulty or damaged, however we cannot offer exchanges for if you change your mind etc.

Returns are accepted for 14 days, we will be in touch to organise the return of items (if required).